About the Wireless Printing Technology

Businesses, today, have to utilize all available means including handheld mobile devices and the wireless technology along with it to keep abreast with industry and market demands.

Even home offices seek to simplify their tasks by constructively using the wireless to accomplish a range of activities.

HP Printer Keeps Going Offline

HP Printer Keeps Going Offline

HP brings superior wireless features into its printers keeping the busy and productive in mind.


  • Generally, networking with the printer and the computer involves several cables and wires. The wireless technology eliminates this complexity and hazards due to tripping and electrical fires
  • Networking with cables limits mobility, while the wireless printer is portable and has the ability to network without proximity to the cables
  • Cloud data storage allows you to seamlessly print from the internet and even share the documents with other devices and individuals. Traditional printers require you to download the data from the internet
  • HP wireless printers don’t just print – they can Scan, fax and copy as well – send print material directly to the laptop, mobile or computer for an output
  • As an investment, HP wireless printers last very long, are reliable and cost-effective

Using the HP Printer Offline 

  • In Windows, a certain setting actually allows you to use the printer even if it is offline
  • Even when the printer not connected to the computer, first send the documents to print
  • Thereafter, when you get the HP Printer back online, all your documents will be automatically printed
  • For this first perform Start -> go to Devices and Printers folder -> Right click on the HP printer icon
  • Thereafter, click on the See What’s Printing option -> Printer Menu -> uncheck the box next to Use Printer Offline

Common Reasons for HP Printer Offline Error

If the HP printer goes offline or if offline error message popup, it’s not possible to proceed with print, scan, copy &  fax jobs. Reasons for offline errors are many and let us list out a few of them.

  • Your device will remain offline if you enable printer offline settings and you must navigate to respective settings to uncheck the option or offline settings to turn your device back online
  • Internet connectivity issue can be another major cause and therefore, we suggest you cross-check if the network connection is secure and active
  • Try printing a wireless network test page to ensure that wireless network name and password that you choose is accurate
  • Use a valid and stable IP address for your Printer and configure your router with a static network or ISP protocols
  • If you prefer using routers or wired network connectivity options, try placing your device and router close to each other to improve signal strength
  • Invalid software that you use and improper hardware connections can also become a cause for HP printer offline issues

For Windows Users

  • Typically, Windows will report a printer as offline, when there are no status updates from the printing device
  • This could also be a communication issue with the printer’s or the Windows computer’s port
  • To troubleshoot you can either restart the computer, router, and printer or reinstall the driver software and much more

Signs that the HP Printer is Offline

  • You will notice several signs and symptoms when the printer goes offline
  • There is no response from the printer even after you have provided a print job
  • Status icon grays out or indicates offline
  • Along with other devices, the printer also not found on the network
  • Sharing of files and printer disabled
  • Resetting or changing the network port IP address
  • Printer enters sleep mode and loses network connectivity

Guidelines to Troubleshoot HP Printer Offline Issues

  • Check connections first, and then perform a power reset
  • The printing system automatically resets to accept all the print jobs required after the action
  • Check printer status by clearing out the print queue – this way the jobs that you are unable to print are purged out of the system, thus getting the printer back online

Perform a Quick Device Reset or Restart

  • Remove the power cord from the printer, even as it is connected and wait for some time (usually 60 seconds)
  • Check secure connectivity of the network cable and router cables
  • Now, restart any computer, tablet or laptop
  • After all the devices have rebooted connect the cables back to the respective devices
  • The printer, invariably, turns on by itself and gets back online

Secure Your Network Connection

  • You must ensure that your Wi-Fi is indeed working – for this check your mobile and tablet for network connection
  • A network summary or configuration page will provide you with the printer’s IP Address
  • Now on a web browser, type the printer’s IP address and click on Enter -> Continue to this website…
  • The EWS opens indicating that the printer is back online

Configure your IP Address

  • When the EWS window does not open, then test the network communication at the command prompt – you must ping the network at the prompt
  • Click Start -> Run ->cmd-> Command prompt opens -> enter the printer’s IP address -> type Ping
  • Check response times returned by the screen and network pinging times and capacities

If the printer still does not get back online, then invariably, you may have to verify the offline settings of the device. You can ask our experts @ +1-888-214-1820 for the relevant reasons why your HP Printer keeps going offline.

Leave a comment